Refund and Returns Policy

Autobead Ltd is dedicated to delivering exceptional furniture and an enjoyable shopping experience to our valued customers. In line with this commitment, we have implemented a hassle-free refund and returns policy applicable to all purchases made on our website. Our policy ensures that if you are not entirely satisfied with your purchase for any reason, you have 30 days from the date of delivery to request a refund or return. We aim to make this process as easy and convenient as possible, so please don’t hesitate to reach out to us if you have any questions or concerns regarding our policy. We value your satisfaction and are committed to ensuring that you are completely happy with your purchase.

Guarantee

At Autobead Ltd, we are dedicated to providing high-quality furniture and exceptional customer service. We want our customers to feel confident in their purchases, which is why we offer a guarantee on all of our furniture brand products. Our guarantee outlines the terms and conditions of the warranty, and our customer service team is always available to answer any questions or concerns you may have.

Eligibility for Refund and Returns

To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. Please note that certain items, such as custom-made or personalized items, may not be eligible for a refund or return. Our customer service team can provide you with more information on this.

Circumstances for Refund and Returns We offer refunds and returns for products that meet the following criteria:

  • Defective or damaged products that were delivered by our shipping service provider or delivery personnel.
  • Products that do not match the specified category, brand, color, size, or were falsely advertised.
  • Unopened products in their original packaging that have not been used.

Refund and Returns Process

At Autobead Ltd, we want to ensure that our customers have a hassle-free refund and returns process. To initiate a refund or return, please email us at [email protected] within 30 days of receiving your order and provide the reason for the refund/return. Our customer support team will respond to your email within 24-48 hours and provide instructions on how to proceed. Once we receive the returned package, we will thoroughly inspect it and issue a refund within 3-5 business days

Please note that to be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. Customers are responsible for all shipping costs for the return process, and we accept refunds in USD currency.

Exchanges

If you need to exchange a product, please contact us through our website’s contact form, and our team will be happy to assist you. However, please note that our exchange policy is subject to the availability of stock. We may be unable to process an exchange if the item is out of stock or has been discontinued.

Requirements for Refund and Returns

To initiate a refund or return, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. Our customer support team will guide you through the process, and the item must be returned in its original condition within 30 days of receiving your order.

Please note that our refund/return policy is only valid for 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe. Additionally, some items, such as custom-made or personalized items, may not be eligible for a refund or return. Our customer service team can provide you with more information on this.

We hope that our guarantee and refund/return policy will give you peace of mind when shopping with Autobead Ltd. Our customer service team is always available to answer any questions or concerns you may have, so please do not hesitate to reach out to us.

Refund & Returns Instruction

Thank you for choosing Autobead Ltd for your shopping needs. We take great pride in our products and are committed to ensuring your complete satisfaction. As part of this commitment, we offer a 30-day refund and return policy.

If for any reason you are not satisfied with your purchase, please contact our customer service team at [email protected] within 30 days of receiving your package. To process your refund or return, please include the following information in your request:

  • A copy of the shipping label on the package
  • Photos or videos of the wrong, damaged, or imperfect item(s)

Once we have verified your request, we will provide you with instructions on how to proceed with the return process if applicable. It’s important to note that we cannot accept returned packages without prior approval. Any returns without our guidance will not be eligible for a refund or exchange.

We will provide you with the return address through email and ask that you provide us with the shipping label and tracking number for the returned package. Please note that customers are responsible for all shipping costs for the return process.

We accept payments in USD and do not charge any restocking fees.


Please return all products to our store located at:
Company address in United Kingdom:
Address: Osney Cottage, Osney Hill Farm, A4095, North Leigh, Witney, England, OX29 6PJ
Company address in United State:
Address: 18 Brilliant Ln, Beaufort, SC 29906, United States

Thank you for choosing Autobead Ltd, and we look forward to providing you with an exceptional shopping experience.